After wasting our time to drive there, sit and wait hours for them to finally try to stick us with a subpar room at a premium price, I am done and more than insulted. Instead, I feel like we were kicked in the rear (figuratively), shown the door and sarcastically told to have a nice day. No one has said I'm sorry or let me see what I can do for you. The only thing that had been said to us since we returned to the check-in desk was 'let me see your ID', 'what is the problem', and 'nothing has been charged to your credit card, have a nice day'. Then she made an entry on the computer screen, printed out a piece of paper, handed it to me, and said nothing has been charged to your credit card. I told her the same thing I documented above.

It was so loud at the check-in desk, the manager had to ask me twice what the problem was. This time, she returned with someone claiming to be a manager. A minute later, she came back, looked at the computer screen again, and left again.

The clerk asked for my ID, looked at the computer screen, and then left. I told the clerk the room was unacceptable and my wife was so mad she added she wanted a refund. They were charging us a premium price for a subpar room. When we walked in the room all we could do was stare at all the ventilation and air processing equipment, making a lot of noise just outside the window. He checked the computer and our room was ready. I told the clerk we had been waiting over two hours since check in time and we still had not received a text. After another hour plus at 6:10pm I checked again. They said we would receive a text when the room was ready. After an hour, I checked on the room and was told it was still not ready. We had to sit in the lobby with our luggage so we couldn't enjoy the casino or get anything to eat. We checked in and were told the room was not ready. Melia Punta Cana Beach Wellness Inclusive - Adults onlyĪrrived at WinStar at their published time 4:00pm.Hilton Grand Vacations Club on the Las Vegas Strip.Wyndham Grand Cancun All Inclusive Resort & Villas.Hotels near North Central Texas College.Dallas/Fort Worth International Airport Hotels.Hotels near WinStar Golf Course & Academy.Hotels near WinStar Global Event Center.Hotels near WinStar World Casino and Resort.

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